Waldorf Astoria Jeddah - Qasr al Sharq

Absolutely nothing. It's over the top and horrible.

The food, the decor, everything. For a five-star hotel, we got served stale bread with our salads ? that we ordered at check-in. We ordered the chicken Ceasars salad and got 3 little pieces of chicken chicken with a big bowl of lettuce leaves, drenched in in disgusting sauce. How does a 5-star establishment serve food like this. At breakfast, they are serving shop bought nasty white and brown bread..... how is this even possible ? It was soooo NASTY! I will never go to this hotel again, and I suggest no one else does. It's a BIG FAT disappointment!

The breakfast was fantastic and very diverse. The location was exquisite. The Butler service was an experience. I got an upgrade to a honeymoon package with no extra charge.

Good

The room was huge and very comfortable. The style was rather exotic, not necessarily what I expect from Waldorf Astoria.Some of the facilities are only available in the adjacent Hilton. That should be immediately visible when booking.

Clean, comforts and quiet

Not for now

Abdullah on reception.

Decor was dated and tv in the room was old and limited selection of channels. No restaurant.

the property itself its amazing

the service its TERRIBLE. you are staying and paying for a Waldorf Astoria but using Hilton facilities. Even breakfast. they were not able to provide us not either transportation from the airport, or a guide tour. we have to look it for ourself. also, nobody speaks english so It was almost impossible to make a request. we left 2 nights earlier

The location, the sea view, the building style, furnitures, the staff all: concierge Abdul, reception Ruba, personal concierge, personal battler, the manager, Mr Bassam Merdas over all the best!

nothing to say

the building is a piece of art

the bed is not very comfortable and the breakfast isn’t inside the hotel

location, shower, female spa and size of the room

staff not available most of the time , breakfast in Hilton nearby hotel smell of the furniture paint and in room dinning

i like the location only.

the breakfast was in different building, we have to walk outside the building for breakfast.the hotel policy was very low standard.the hotel furniture was very old, the color was awful.the carpet was deirty.the receptionist wasn't welcoming and wasn't helpful.

everything was prefect . staff , food , room space , decoration , cleanliness

I sent a message that i want to celebrate a special occasion but nothing was done . probably because of short notice

it’s really luxurious

there wasn’t a way to contact a pharmacy!! and even the sleepers they are poor quality comparing to a hotel 5stars. the stuff are very friendly though.worldwide you can contact pharmacy or market from the hotel it’s a request from the hotel to the customers who are staying in the hotel.

Exceptional high-end hotel (building-wise).

Poor receptionPoor in room diningOverpricedRestaurant was shutdown for maintenance.This luxury hotel needs North American or European luxury facilities well trained management.

The executive suite is truly luxuries , the personal butler

1. Location in booking is not accurate 2. No iron - I have to pay for the ironing service3. No kettle - I had to order hot drinks form room service with extra charge 4.I requested my room to be cleaned, but no one showed up5 I’m a tourist and have no clue that the way to the hotel will be closed during the national day celebration. The hotel should have informed the guests about this closure. 6. The receptionist at the lady spa was not friendly at all. I was expecting much better service giving the high price ( almost 10k riyals for 3 nights).

Everything and there was welcome drink and food

The space the luxuries the hospitality the food

Check out takes long because there wasn’t any employees

location

limited services and resturants

Very good

I arrived at 7 pm and the room wasn’t ready

Every thing

Internet ( additional charge )

Exceptional